Privacy Policy

At Property Outcome, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or contact us. We aim to be clear, fair, and transparent — just as we are throughout the selling process.

1. Who We Are

Property Outcome provides independent guidance and property-selling solutions for homeowners across the UK.
Our website address is: https://propertyoutcome.co.uk

2. Information We Collect

We only collect information that helps us respond to you properly and provide our services.

This may include:

  • Your name

  • Email address

  • Phone number

  • Property address

  • Any information you choose to share through contact forms or enquiries

  • Technical data such as IP address, browser type, and pages visited (via cookies)

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and requests

  • Discuss potential selling options

  • Provide guidance and support related to your property

  • Improve our website and services

  • Comply with legal and regulatory requirements

We do not sell your data or use it for unrelated marketing.

4. Legal Basis for Processing Data

We process personal data under the following lawful bases:

  • Consent – when you submit an enquiry or contact form

  • Legitimate interest – to respond to enquiries and operate our services

  • Legal obligation – where required by law

5. Cookies & Website Analytics

Our website uses cookies to improve functionality and understand how visitors use the site.

Cookies may be used to:

  • Analyse website traffic

  • Improve performance and user experience

  • Remember basic preferences

You can control or disable cookies through your browser settings.

6. Sharing Your Information

We may share information only when necessary:

  • With trusted professional partners involved in property solutions (where relevant)

  • To comply with legal or regulatory requirements

All third parties are required to handle your data securely and responsibly.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Access to personal data is limited to those who need it to perform their role.

8. How Long We Keep Your Data

We keep personal information only for as long as necessary:

  • To respond to enquiries

  • To provide services

  • To meet legal or regulatory obligations

Once no longer needed, your data is securely deleted.

9. Your Rights

You have the right to:

Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)